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How long is the Active Customer Campaign review request delay for each industry

When you add a customer to your Active Customer Campaign, there is a preset delay that dictates how long ReviewPoint will wait before sending the customer a review request.

Since we want to wait to send out a review request until your customer has had enough time to get value out of your product or service, we have established a set of recommended delays for each industry. 

If you’d like to edit your preset delay, please contact your review manager or contact support by contacting support.



Automotive Services

1 day

Computer Repair

1 day


30 minutes


1 hour

Real Estate

15 days

Pet Services

1 hour

Home Services

7 days


30 minutes